Privacy Policy
comos9 Data Protection

1Information We Collect

To provide a smooth and secure gaming experience, comos9 collects certain categories of information from you. This collection is done transparently and solely for legitimate purposes.

Information you provide directly:

• Full name, date of birth, and gender at account registration.
• Email address, phone number, and residential address.
• Identity verification documents such as a national ID or passport for the KYC process.
• Payment method details used for deposits and withdrawals.
• Any information you share through communications with our support team.

Information collected automatically:

• IP address, device type, operating system, and web browser type used.
• Gaming activity data includes bets, wins, losses, and play duration.
• Access logs, pages visited, and time spent on the platform.
• General location data based on IP address for security and compliance purposes.

2How We Use Your Information

Collected information is used solely for purposes related to platform operations and improving your experience as a comos9 player.

We will not use your data for any purpose beyond those stated above without your explicit consent. Every data use purpose is proportionate to the actual operational needs of the platform.

3Sharing Information with Third Parties

Comos9 does not sell or rent your personal data to any third party. However, in certain situations we may need to share information with trusted parties to ensure the platform operates smoothly.

• Payment service providers: Information required to process deposits and withdrawals is shared with certified payment providers bound by strict confidentiality agreements.
• Game software providers: Minimum required game data is shared with game developers to ensure proper technical functionality.
• Statutory authorities: comos9 will comply with any lawful instructions from the relevant authorities to disclose player information when required by law.
• Fraud prevention service providers: Limited data is shared with fraud detection service providers to protect the platform and other players.

4Cookies & Tracking Technology

Comos9 uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential Cookies: Required for core platform operations such as login sessions and security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use the platform to help us improve functionality and usability.
• Functional Cookies: Stores your preferences such as language, display settings, and login details for a more convenient return experience.
• Analytics Cookies: Helps us understand aggregated, anonymised platform usage patterns for continuous improvement purposes.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the comos9 platform.

5Data Retention Period

Comos9 retains your personal data for as long as your account is active or as long as necessary to provide services to you. After account closure, we retain data for the period prescribed by legal requirements.

• Financial transaction records are retained for a minimum of 7 years in accordance with financial and anti-money laundering regulations.
• Identity verification (KYC) data is retained for 5 years after the account closure date.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Gaming activity data is retained for 2 years after the last session.

Once the retention period expires, your data will be permanently deleted or anonymised so that it can no longer be linked to you as an individual.

6Your Rights as a Player

As a comos9 player, you have clear rights regarding your personal data. These rights can be exercised at any time by contacting our team.

• Right to Access: You may request a copy of all personal data we hold about you.
• Right to Rectification: If your data is inaccurate or incomplete, you may request a correction.
• Right to Erasure: You may request deletion of your data, subject to statutory retention obligations.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.
• Right to Object: You may object to the processing of your data for direct marketing purposes at any time.

Data rights requests will be processed within 30 business days. For more complex cases, this period may be extended to 60 days with prior notice to you.

7Data Security Measures

Comos9 continually invests in sophisticated security infrastructure to protect your data from unauthorized access, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption for all data communications between you and our platform.
• Multi-layered firewalls and intrusion detection systems operating 24 hours a day, 7 days a week.
• Continuous security monitoring by an in-house cybersecurity expert team.
• Regular penetration testing by independent third parties to identify system vulnerabilities.
• Role-based access control — only staff with specific authorisation may access player data, and every access is audited.
• Secure data backups and disaster recovery procedures tested on a regular basis.

8International Data Transfer

In the course of global operations, your data may be transferred to and stored on servers located outside Malaysia. When this occurs, we ensure a level of protection equivalent to or higher than that required under Malaysian law.

• All international data transfers are carried out with adequate contractual protections, including recognised Standard Contractual Clauses.
• Data recipients outside Malaysia are required to comply with equivalent data protection standards.
• We do not transfer data to countries without adequate data protection standards unless additional safeguards are in place.

9Children's Privacy

The comos9 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from underage children.

10Contact Us & Policy Amendments

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the comos9 Data Protection Officer (DPO) through the following channels:

• Official email: [email protected]
• Platform Live Chat — available 24/7 for privacy-related enquiries.
• The "My Account" section on the platform for standard data requests.

Comos9 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any material amendments will be communicated to you via an in-account notification or registered email at least 14 days before taking effect. Continued use of the platform after the amendment's effective date constitutes your acceptance of the updated terms.